Amazon Fire Stick/Sony BRAVIA TV compatibility problem – one solution

Intro
There is a very long discussion of this topic on Amazon.com. Sony BRAVIA models more than five years old may not work perfectly with Amazon’s Fire TV stick. I have this problem and I’ll mention my workaround.

The details
My Sony TV model is BRAVIA XBR 32XBR6. I suppose it’s about five years old. I also have it connected to a Sony Blueray player, which can also play Amazon Prime, Netflix, Hulu Plus, etc. But it isn’t nearly as well designed as the Fire Stick and so I bought the Fire Stick, which has better WiFi support and a faster user interface.

Initially the Fire Stick appears to work with the TV and all is good.

Second day: same thing. All is good.

About the third usage, however, and when playing on-demand content I hear what I’m trying to play but I only see a blue screen with the letters HDCP. I think that indicates a digital copy protection mechanism has kicked in.

Powering down the Fire Stick doesn’t seem to work. Turning the TV off and on doesn’t seem to help.

In my case I had the option to switch to watch the same content through my Blueray player (which never displays this problem). Then next time I went back to the Fire Stick (usually days later) all was good.

So I became suspicious about cause and effect and I shortened the cycle.

Get the HDCP problem. Switch HDMI ports to the Blueray player (using the remote). Initiate the Amazon video service connection on the Player (but don’t bother to actually play anything). Switch back to the Fire Stick’s HDMI port. HDCP problem gone!

This solution was not too painful. I also have a Raspberry Pi connected to yet another HDMI TV port. I’ll see if switching to that will do the trick as well – that would be a cheap option that’s not too painful.

2017 update
I never get this HDCP problem any more. The main difference is that I never use my Sony Blueray player for on-demand programming. The Firestick is superior so I always use it. I only use the Blueray player for DVD playback.

Conclusion
A solution is offered to the dreaded DHCP problem for Amazon Fire Stick/Sony BRAVIA TV. More research needs to be done to reduce the solution to its essence.

References
Here’s the link to that lengthy discussion: http://www.amazon.com/gp/help/customer/forums/ref=cs_hc_g_pg_pg1?ie=UTF8&forumID=Fx1SKFFP8U1B6N5&cdSort&cdThread=Tx1A10FFQXCSZ2M&cdPage=1

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47 Responses to Amazon Fire Stick/Sony BRAVIA TV compatibility problem – one solution

  1. Sherri Richard says:

    I got a sony fire stick from a friend out in the HDMI1 slot and new batteries in the remote ….nothing happens and nothing shows up on my TV screen.

  2. Sherri Richard says:

    My brand of TV is a Sony full HD 1800

  3. Gaynor says:

    Hi I have a Sony bravo 32V 4000 will the fire stick work with this tv?
    Thanhs

  4. Carmen Villaman says:

    Will the amazon firestick work om my Sony Bravia KDL-32BX330?

  5. Ruth says:

    I’ve tried connecting my Amazon fire stick to my Sony Bravia KDL40W2000 in the HDMI connection. Nothing comes up. I think i may need to change the source input on the TV but can’t recall how. Can you help? Thank you.

  6. Dawn says:

    Can’t seem to figure out how to setup my firestick on my Sony Bravia KDL-46XBR2. HELP

    • john says:

      Here’s a tip. When you post on a general forum you’re more likely to get help if you present details. So what have you tried so far to get it to work?

      • Dawn says:

        Sorry first time. I plugged in Firestick then went to TV to open settings and it gives me no option to enter settings it keeps sending me into antenna area. Yeah no way load that way. I do have a Sony Entertainment box connect to my TV should that be disconnected first?
        I took pic of screen but can’t post it site won’t allow. Hope this helps. I appreciate all help. I’m soooo technically challenged

        • john says:

          You hit Home button on your Sony remote to go to your settings of your TV. Then navigate to the right, external source. You need to change your input source to the HDMI port the Firestick is plugged into. Mine is HDMI 4, for instance. You should be able to keep the entertainment box plugged in as well.

  7. kumar says:

    My TV is Sony bravia EX65. Does fire stick use for it?

  8. Tracey says:

    Hi plzzzz help will a kodi stick work on a Sony tv KDL 40S200 thank youuuu

  9. desiree smith says:

    have a sony KDL40V2500 TV. Have cable box hooked to hdmi 1 and connected the firebox to HDMI 2. Went to inputs under menu and does noto shpw up like cable box and dvd. Is there some trick to setting it up? I have disconnected dvd player.

    • john says:

      Well that should work. Just check that it’s plugged in well, the power cord is plugged in well and your remote has working batteries. I usually press back arrow and home on the remote a few times to wake up my Firestick.
      Also, the Firestick shuts itself down after awhile (even when in use). This is less likely to be the case when you’ve just turned on your TV, but just to mention it can be one cause for a black screen. The only way to recover seems to be to pull the power of the Firestick and plug it back in.

  10. Priyank Pande says:

    Will Amazon firestick works with Sony LED 61cm 24P413D TV ?

  11. Michelle says:

    Hello we connected the fire stick to our tv and we see it but when we play it the screen is super dark we can hadly see the picture but its there. How do we trouble shoot this? Help

  12. Simon says:

    I have a Sony KDL 32EX301.
    I have a Virgin HD + Box connected to HDMI 1 and Fire TV connected to HDMI 2.
    I used to have no problems but now the Virgin channels have good picture and sound. Then when change to the Fire TV channels the sound and pictures are fine on there but when switch back to Virgin Channels (HDMI 1) then the picture is fine but no sound!!
    Have to turn the TV off and on again to get the sound back on Virgin channels.
    Any help would be great?

  13. L.P.Sakhuja says:

    Fire stick does not work on my sony Tv KLV32S200A & KLV-32T400A.

  14. Anubhav says:

    Does amazon stick works with sony bravia KDL-40EX520 ???

  15. Shawn Moore says:

    I have a Sony Bravia model KDL-40EX400. I Have a new firestick that I installed in the port I have been using a Roku model, everything but the sound works. I have tried powering down the firestick and the tv as well as switched to other ports (4 available). Changing audio settings at the tv or the firestick does not change anything. Plug the roku back in and all is back to normal.

  16. Andy Widd says:

    Hi. I’ve a Sony Bravia KDL 32S3000 tv. Will fire stick work for me please?
    Andy

  17. Vaidu says:

    I have a Bravia 42EX410. Bought Fire stick and connected to HDMI port. It gives a message “Unsupported Signal. Check your device output”. The same result even with two other fire sticks checked by dealer supplying fire stick. Could not resolve the issue. Also tried connecting fire stick through HDMI to composite connector and PC input, in both these the firestick repeatedly gets restarted. Is there a issue with the HDCP of HDMI ports.

  18. Akshay Chordia says:

    Hi I have a Sony Bravia ex 400 model will the amazon fire tv stick work on it ?

  19. Rajesh Shah says:

    KDL-32EX720
    Is this fire stick work on my tv

  20. Sanjay Prasad says:

    I am having old LCD Sony Bravia model no KLV32EX300. With one HDMI and one USB.
    Will Amazon fire stick work for me.

  21. Melissa says:

    We are encountering a similar problem, however, we get no sound.

  22. Aditya Verma says:

    My Sony Bravia model is KLV 24P412B. I want to use Amazon fire stick. Is it compatible with my TV?

  23. Sid says:

    Dose firetv works on EX52 Sony Bravia 42 inch model ?
    When I plug firetv in hdmi¹ it dose not detect ??? Is there a different setting to make it work

  24. Amy says:

    My TV is a Sony Bravia KDL46EX723. I have heard that some Sony Tvs do not support an Amazon fire stick. Before I purchase an Amazon fire stick, please can someone please advise if my TV will support it. Many thanks.

  25. sravan says:

    my tv is sony Bravia cx32 LCd it works

  26. Sebastian says:

    I have a sony bravia model no KLV-40BX400, with one hdmi port and one usb port, I am unable to use amazon fire stick, getting an error i.e. unsupported signal, please check device output. What’s the way out? Please help.

  27. Ileana Fagundo says:

    Hello
    My SOny Bravia is KDL-40W650D

    will the ire stick work?

  28. Ganesh says:

    Hi, will amazon fire stick will work on my Sony Bravia 40 inch EX52 1080p Full HD LED TV?

  29. Chad says:

    I have a Sony Bravia KDL 40S2000 I plug the firesick into the HDMI port but all that happens is the Amazon logo shows up and then the screen goes blank. How can I fix this?

    • john says:

      In my experience the Firestick is really flaky and goes dark often when you first start using it. I find that a power cycle is the only way to recover.

  30. Fran Vallette says:

    Does fire stick work on Sony Bravia KDl-40XBRA2 ? I tried to plug it into the side of the TV but it doesn’t want to go in

    Thanks

  31. John says:

    Hi, I have just bought the latest 4K fire box, to replace a midi x which is running through a Harmon Karden 158 av receiver, the hdmi out from HK is into the xd85 sony hdmi 4 which is the ARC port. All my other devices work but when I select the fire box I get sound and no picture. I tried changing the Sony hdmi from enhanced 4K to standard but nothing changed.
    If I plug the fire box into another system I have through a Sony receiver it works fine, so I’m thinking is it the amp not processing the video or the Sony tv not supporting the video!!
    The Sony TV is new as well.

    • john says:

      OK. You’ve sent me to the Internet to do some research. First, thank you for pointing out that there is a newer Firestick/Fire TV, released in 2017.
      I’m actually kind of dissatisfied with the performance of my current one so I think I will try to get the new one, which should be faster and have voice integration.
      You have a quite a high-end setup which I don’t have the means to duplicate – my donations still total $0!
      The only thing you didn’t mention is: Does the Fire TV work as expected when connected directly to one of your XD85’s HDMI ports?? I bet it does… Which makes your HK the suspect device in the chain.
      Maybe an HDMI splitter would solve your problem? So I’m thinking split the output from the Fire TV into two HDMI outputs with the splitter, one to the HK receiver for the HK sound, the other straight into the Sony TV. I have no idea if this works in practice but maybe it will.

  32. Deb says:

    Can you please tell me how I get my fire stick work on my Sony braver KDL /37p3020.
    We have plug it in we can see it but it will show the fir stick pictures.
    Please can you help we have use the different web site from the Internet .

  33. Sats says:

    Hello, can anyone tell me if Sony KDL 42 W 700B is compatible with Amazon fire stick…. I am planning to buy if it does support… Thanks

  34. Bhavya vora says:

    Will firestick work on sonybravia kdl40ex720??

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