Amazon Fire Stick/Sony BRAVIA TV compatibility problem – one solution

There is a very long discussion of this topic on Sony BRAVIA models more than five years old may not work perfectly with Amazon’s Fire TV stick. I have this problem and I’ll mention my workaround.

The details
My Sony TV model is BRAVIA XBR 32XBR6. I suppose it’s about five years old. I also have it connected to a Sony Blueray player, which can also play Amazon Prime, Netflix, Hulu Plus, etc. But it isn’t nearly as well designed as the Fire Stick and so I bought the Fire Stick, which has better WiFi support and a faster user interface.

Initially the Fire Stick appears to work with the TV and all is good.

Second day: same thing. All is good.

About the third usage, however, and when playing on-demand content I hear what I’m trying to play but I only see a blue screen with the letters HDCP. I think that indicates a digital copy protection mechanism has kicked in.

Powering down the Fire Stick doesn’t seem to work. Turning the TV off and on doesn’t seem to help.

In my case I had the option to switch to watch the same content through my Blueray player (which never displays this problem). Then next time I went back to the Fire Stick (usually days later) all was good.

So I became suspicious about cause and effect and I shortened the cycle.

Get the HDCP problem. Switch HDMI ports to the Blueray player (using the remote). Initiate the Amazon video service connection on the Player (but don’t bother to actually play anything). Switch back to the Fire Stick’s HDMI port. HDCP problem gone!

This solution was not too painful. I also have a Raspberry Pi connected to yet another HDMI TV port. I’ll see if switching to that will do the trick as well – that would be a cheap option that’s not too painful.

2017 update
I never get this HDCP problem any more. The main difference is that I never use my Sony Blueray player for on-demand programming. The Firestick is superior so I always use it. I only use the Blueray player for DVD playback.

October, 2017 update
I got my birthday present – the updated Fire TV stick with Alexa voice remote, but on the same Sony TV. It does seem to work better. The old one was button press, nothing happens, button press, nothing happens, button press, finally it gets the idea. The new one does seem to be better about that.

July 2019 update
Just go the latest and greatest: fire tv stick 4K on Prime Day a few days ago. On this same, now rather old Sony TV model mentioned above, it works really and surprisingly well! I thought surely this older model will not support newer features such as volume control – but it does. And surely it will not support power control of the TV – but it does! And since volume control works (and you can see it is controlling TV volume, not some kind of HDMI or other volume) of course the mute button also works. All these features had required me, up until now, to schlep around two remote controls: the one for the TV plus the Firestick. Now I’ll just need the one. I could probably use Alexa voice commands but I don’t think I’ll want to.

And, it’s just plain more responsive. Previous models were often a bit slow to react to key presses. This does much better on that front. One last thing, it comes pre-configured with your account already set up so you can be up and running much quicker.

I have no idea about the 4k-ness of the picture quality, but the other features alone make me glad I got it.

Fire TV stick 4K

I wish I could answer all the questions raised in the comments but I just don’t have access to any of those models. I would think it ought to work with any Sony TV made in the last 10 years, but maybe it’s not so simple.

Upgrading to a newer Firestick – what to do with your old one
Now you’ve got a Firestick on all your TVs and you want that latest model, and your relatives don’t want your old one either even though it worked just fine. Around here we’d be tempted to send it to a second-hand store, or worse case, to an electronics recycling program. But remember it has all your logins to Amazon (for sure), maybe Hulu, HBO Now, AT&T Now, Netflix, etc. So you better take an extra few minutes to factory reset it. This is a terrific article that gives five different ways to reset your Firestick to factory defaults: Five ways to reset your Firestick. I just wanted to repeat one. You have to have it connected, unfortunately. Hold the right and back buttons of your remote simultaneously for at least 10 seconds. Then follow the prompts. I have tried it and it works. The reset itself takes about 15 minutes on an older Firestick.

A solution is offered to the dreaded HDCP problem for Amazon Fire Stick/Sony BRAVIA TV. More research needs to be done to reduce the solution to its essence.

References and related
Here’s the link to that lengthy discussion:

Fire TV Stick (2019 model). This is the regular model. You probably don’t need the 4K model unless you have a super TV…

How to reset your (old) Firestick because you’ve upgraded:

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130 Responses to Amazon Fire Stick/Sony BRAVIA TV compatibility problem – one solution

  1. Sherri Richard says:

    I got a sony fire stick from a friend out in the HDMI1 slot and new batteries in the remote ….nothing happens and nothing shows up on my TV screen.

  2. Sherri Richard says:

    My brand of TV is a Sony full HD 1800

  3. Gaynor says:

    Hi I have a Sony bravo 32V 4000 will the fire stick work with this tv?

  4. Carmen Villaman says:

    Will the amazon firestick work om my Sony Bravia KDL-32BX330?

  5. Ruth says:

    I’ve tried connecting my Amazon fire stick to my Sony Bravia KDL40W2000 in the HDMI connection. Nothing comes up. I think i may need to change the source input on the TV but can’t recall how. Can you help? Thank you.

  6. Dawn says:

    Can’t seem to figure out how to setup my firestick on my Sony Bravia KDL-46XBR2. HELP

    • john says:

      Here’s a tip. When you post on a general forum you’re more likely to get help if you present details. So what have you tried so far to get it to work?

      • Dawn says:

        Sorry first time. I plugged in Firestick then went to TV to open settings and it gives me no option to enter settings it keeps sending me into antenna area. Yeah no way load that way. I do have a Sony Entertainment box connect to my TV should that be disconnected first?
        I took pic of screen but can’t post it site won’t allow. Hope this helps. I appreciate all help. I’m soooo technically challenged

        • john says:

          You hit Home button on your Sony remote to go to your settings of your TV. Then navigate to the right, external source. You need to change your input source to the HDMI port the Firestick is plugged into. Mine is HDMI 4, for instance. You should be able to keep the entertainment box plugged in as well.

  7. kumar says:

    My TV is Sony bravia EX65. Does fire stick use for it?

  8. Tracey says:

    Hi plzzzz help will a kodi stick work on a Sony tv KDL 40S200 thank youuuu

  9. desiree smith says:

    have a sony KDL40V2500 TV. Have cable box hooked to hdmi 1 and connected the firebox to HDMI 2. Went to inputs under menu and does noto shpw up like cable box and dvd. Is there some trick to setting it up? I have disconnected dvd player.

    • john says:

      Well that should work. Just check that it’s plugged in well, the power cord is plugged in well and your remote has working batteries. I usually press back arrow and home on the remote a few times to wake up my Firestick.
      Also, the Firestick shuts itself down after awhile (even when in use). This is less likely to be the case when you’ve just turned on your TV, but just to mention it can be one cause for a black screen. The only way to recover seems to be to pull the power of the Firestick and plug it back in.

  10. Priyank Pande says:

    Will Amazon firestick works with Sony LED 61cm 24P413D TV ?

  11. Michelle says:

    Hello we connected the fire stick to our tv and we see it but when we play it the screen is super dark we can hadly see the picture but its there. How do we trouble shoot this? Help

  12. Simon says:

    I have a Sony KDL 32EX301.
    I have a Virgin HD + Box connected to HDMI 1 and Fire TV connected to HDMI 2.
    I used to have no problems but now the Virgin channels have good picture and sound. Then when change to the Fire TV channels the sound and pictures are fine on there but when switch back to Virgin Channels (HDMI 1) then the picture is fine but no sound!!
    Have to turn the TV off and on again to get the sound back on Virgin channels.
    Any help would be great?

  13. L.P.Sakhuja says:

    Fire stick does not work on my sony Tv KLV32S200A & KLV-32T400A.

  14. Anubhav says:

    Does amazon stick works with sony bravia KDL-40EX520 ???

  15. Shawn Moore says:

    I have a Sony Bravia model KDL-40EX400. I Have a new firestick that I installed in the port I have been using a Roku model, everything but the sound works. I have tried powering down the firestick and the tv as well as switched to other ports (4 available). Changing audio settings at the tv or the firestick does not change anything. Plug the roku back in and all is back to normal.

    • Terri Cornella says:

      Shawn, did you ever get the firestick to work? I have the Bravia KDL-46EX600 but haven’t seen any question about that one. How old is your tv?

      • Ana says:

        Me too! I have no sound! How can I fix this. I did restart, resets, changed HDMI inputs, and switched on/off. This happened with Roku as well.

  16. Andy Widd says:

    Hi. I’ve a Sony Bravia KDL 32S3000 tv. Will fire stick work for me please?

  17. Vaidu says:

    I have a Bravia 42EX410. Bought Fire stick and connected to HDMI port. It gives a message “Unsupported Signal. Check your device output”. The same result even with two other fire sticks checked by dealer supplying fire stick. Could not resolve the issue. Also tried connecting fire stick through HDMI to composite connector and PC input, in both these the firestick repeatedly gets restarted. Is there a issue with the HDCP of HDMI ports.

  18. Akshay Chordia says:

    Hi I have a Sony Bravia ex 400 model will the amazon fire tv stick work on it ?

  19. Rajesh Shah says:

    Is this fire stick work on my tv

  20. Sanjay Prasad says:

    I am having old LCD Sony Bravia model no KLV32EX300. With one HDMI and one USB.
    Will Amazon fire stick work for me.

  21. Melissa says:

    We are encountering a similar problem, however, we get no sound.

  22. Aditya Verma says:

    My Sony Bravia model is KLV 24P412B. I want to use Amazon fire stick. Is it compatible with my TV?

  23. Sid says:

    Dose firetv works on EX52 Sony Bravia 42 inch model ?
    When I plug firetv in hdmi¹ it dose not detect ??? Is there a different setting to make it work

  24. Amy says:

    My TV is a Sony Bravia KDL46EX723. I have heard that some Sony Tvs do not support an Amazon fire stick. Before I purchase an Amazon fire stick, please can someone please advise if my TV will support it. Many thanks.

  25. sravan says:

    my tv is sony Bravia cx32 LCd it works

  26. Sebastian says:

    I have a sony bravia model no KLV-40BX400, with one hdmi port and one usb port, I am unable to use amazon fire stick, getting an error i.e. unsupported signal, please check device output. What’s the way out? Please help.

  27. Ileana Fagundo says:

    My SOny Bravia is KDL-40W650D

    will the ire stick work?

  28. Ganesh says:

    Hi, will amazon fire stick will work on my Sony Bravia 40 inch EX52 1080p Full HD LED TV?

  29. Chad says:

    I have a Sony Bravia KDL 40S2000 I plug the firesick into the HDMI port but all that happens is the Amazon logo shows up and then the screen goes blank. How can I fix this?

    • john says:

      In my experience the Firestick is really flaky and goes dark often when you first start using it. I find that a power cycle is the only way to recover.

  30. Fran Vallette says:

    Does fire stick work on Sony Bravia KDl-40XBRA2 ? I tried to plug it into the side of the TV but it doesn’t want to go in


  31. John says:

    Hi, I have just bought the latest 4K fire box, to replace a midi x which is running through a Harmon Karden 158 av receiver, the hdmi out from HK is into the xd85 sony hdmi 4 which is the ARC port. All my other devices work but when I select the fire box I get sound and no picture. I tried changing the Sony hdmi from enhanced 4K to standard but nothing changed.
    If I plug the fire box into another system I have through a Sony receiver it works fine, so I’m thinking is it the amp not processing the video or the Sony tv not supporting the video!!
    The Sony TV is new as well.

    • john says:

      OK. You’ve sent me to the Internet to do some research. First, thank you for pointing out that there is a newer Firestick/Fire TV, released in 2017.
      I’m actually kind of dissatisfied with the performance of my current one so I think I will try to get the new one, which should be faster and have voice integration.
      You have a quite a high-end setup which I don’t have the means to duplicate – my donations still total $0!
      The only thing you didn’t mention is: Does the Fire TV work as expected when connected directly to one of your XD85’s HDMI ports?? I bet it does… Which makes your HK the suspect device in the chain.
      Maybe an HDMI splitter would solve your problem? So I’m thinking split the output from the Fire TV into two HDMI outputs with the splitter, one to the HK receiver for the HK sound, the other straight into the Sony TV. I have no idea if this works in practice but maybe it will.

  32. Deb says:

    Can you please tell me how I get my fire stick work on my Sony braver KDL /37p3020.
    We have plug it in we can see it but it will show the fir stick pictures.
    Please can you help we have use the different web site from the Internet .

  33. Sats says:

    Hello, can anyone tell me if Sony KDL 42 W 700B is compatible with Amazon fire stick…. I am planning to buy if it does support… Thanks

  34. Bhavya vora says:

    Will firestick work on sonybravia kdl40ex720??

  35. Aditya Verma says:

    My Bravia is KLV 24 P412B (2013) HD Ready does it support Amazon fire stick.???

  36. Andrea says:

    I just got a firetvstick and plugged it in to my Bravia KDL-40S5100. It shows the firestick coming up then says it’s trying to connect to the remote but never seems to be able to connect. I have did what it says under troubleshooting which is to hold the home button down for 10 seconds. All it does is beeps every couple seconds trying to connect and never does. Can you tell me anything else to try or maybe it’s not compatible with what I have? Or do I have a faulty remote?

  37. Liz says:

    Will the Amazon fire stick work on my Sony Bravia XBR 65X850B?

  38. ATHUL says:

    My tv shows player1(fire tv stick). Thats all. No home screen. Please help me out

  39. Liz says:

    Will the Amazon fire stick or the Amazon fire work on my sony bravia XBR 65X850B. Which one is best. I had Roku Express so I can get Sling since I can’t get Sling on my bravia due to no Google Play Store. But now Roku flickers.

    • john says:

      Sure they’ll work. I only have experience with the Fire stick. Get the new model with voice remote. It works well and offers Sling as an app.

  40. Collette says:

    I have a Sony KDL32EX503, any idea whether the latest Amazon Fire TV stick with Alexa will work?

  41. Ankit says:

    I have sony bravia KVL 32S200A model.. when i connect my fire stick in HDMI PORT noThing appears. Will my fire stick work in this model??

  42. Mark says:

    Sony Bravia kdl26p2530 and Fire TV

    Fire TV works on every TV we’ve got including one so old I just don’t know how old it is and a brand new 4K. But nothing on the Bravia model at the top, different HDMI leads, different ports, I’ve even dumbed down the 4K to 1080 and still nothing.

    Anybody got anymore options for me to try or is the tv incompatible?

  43. Aditi Karande says:

    I have a Sony Bravia KDL-32EX650, any idea whether the latest Amazon Fire TV stick will work?

  44. Susan Richardson says:

    I have a Sony KDL32CX523 will the Amazon Fire Stick work with this set?


  45. Giriprasad says:

    I have a Sony Bravia EX52, kindly advise if Amazon Fire stick is compatible in this model

  46. Nikoletta Severa says:

    I have a Sony Bravia KDL-32EX403, kindly advise if Amazon Fire stick is compatible with this model? Thx

  47. Gareth Morris says:

    I have a Sony Bravia KDL-S32A12U which has just one HDMI socket. I have tried to connect the original Fire Stick (and the new one) to the TV, but all I get is brief picture with the Amazon logo then a black screen. I contacted Amazon and they said that the reason it does not work is that the TV must have the protocol HDMI 2 or above. Given the age of my TV it must be pre the HDMI 2 protocol which came out in 2013. This might explain why so many people are having problems. Worth checking if their TVs are pre 2013 possibly?

  48. kay says:

    I have a Sony bravia KDL 40V4000, will the Amazon fire stick work, it has 1 hdmi port on the left side?

  49. SENTHILKUMAR says:

    Will amazon fire stick work on sony KDL43W800D?

  50. Carmen says:

    ¿ Funcionará Amazon fire stick en Sony KDL-32L4000?

  51. Pat Johnson says:

    I have a Sony Bravia tv about four and a half years old, and I also have Alexa I’m wondering which is best firestick to get some are under £30 others over £50.
    I prefer to get what has best chance of working with my tv and Alexa voice control.

  52. Sairam says:

    I’m having Sony Bravia CX42 32” LCD will fire stick work in this model

  53. Carl Marino says:

    Hello Dr John,
    I own a Sony Bravia 40S3000 Will the Amazon Fire Stick work to pick up Netflix. I have Netflix on my desk top and my iPhone. Thank you for any help you can give.

  54. Elaine says:

    Thanks for this article, we have a Sony Bravia tv which is HD ready, not inbuilt, if I buy the Fire Stick, will it connect me to the internet, or will I have to buy the Sony Dongle as well? May thanks if you can help.

  55. Akaant says:

    Hi John, will Sony Bravia KLV- 32 NX 500 support Amazon Fire Stick?

  56. Booma says:

    Is amazon fire stick compatible with the Sony bravia klv-48r482b

  57. Piyaly Mukherjee says:

    Hi I have one sony bravia EX 300 tv.Can you please tell me whether Amazon Fire stick is compatible with the same or not?

  58. Vikas Jain says:

    Trying 2 run amazon fire stick on my Sony Bravia KDL-32EX420 but it’s just showing the title player1 firestick but not running further will it work with the model as above or not or there any solution to that.,,

  59. Ashish says:

    Sony ex42 – plugin firestick and does nothing.
    Can someone help.

  60. Moses says:

    Hello will my Sony bravia klv 32bx 350 support Amazon fire stick as well as Roku stick. I’m in Kenya. Please help

  61. Mukesh Kumar Gupta says:

    Can Amazon fire TV stick work with sony bravia klv40bx420?

  62. Gaurav says:

    Will the Amazon firestick work on the Sony Bravia KLV 32NX520?

    If not then is there any workaround except replacing the TV itself to atleast use some other possible device you suggest to connect it to internet n watch online ?

  63. Shriom says:

    Will it work with Bravia bx32 model, it has 2 HDMI ports

  64. Ankita says:

    I have a sony bravia model no KLV-32EX310, with one hdmi port and one usb port, I am unable to use amazon fire stick, getting an error i.e. unsupported signal, please check device output. What’s the way out? Please help

  65. John says:

    I have a Sony kdl-46XBR9 and my firestick will not display on any HDMI port. I have a Dish receiver that works on all 4 inputs. I unplugged everything except the fire stick and cycled the power on the tv. It recognizes the fire stick, displays the name on top and then tells me that there is no signal. I put the fire stick on an older Samsung Plasma and a brand new LG and it works flawlessly. Can anyone help?

  66. Sudhakar says:

    Hi John,
    I have SONY Bravia LCD TV Model# KDL-32CX520. I bought Amazon Firestick, but the screen shows the message Player1 (Fire TV Stick) on the top, with a black screen. Please let me know if this model is compatible for using Amzon Fire stick.

    Many Thanks.

  67. Ganesh says:

    My tv sony bravia KLV26EX300 Is this work amazon fire stick for this tv

  68. Margaret says:

    Hi will an Amazon fire stick be compatible with my Sony Bravia KDL 40V4000. Thanks ☺

  69. mahesh kumar sivva says:

    is it compatible my sony bravia KLV-40S550A with Amazon Fire Stick

  70. Jami says:

    I have a Bravia model KDL-26S2010 which is HDMI ver 1
    the work around is to buy a dongle – Composite RCA to HDMI 1080p
    around $12 – $15
    plug it into the yellow, white and red ports then, power it up, then plug in the Fire Stick
    I’m using the new 4K version, it works fine

    By the way, really old TVs all have HDMI 1 and this is the only work around

  71. Vansh says:

    will it work with koryo tv

  72. mohammed says:

    hi have a sony KLV-42EX410, the firestick doesn’t work on it, whats the solution

  73. mohammed says:

    i have a sony KLV-42EX410, the firestick doesn’t work on it, it only shows the amazon logo nd the screen goes blank

  74. Raji Khanna says:

    best appreciate to understand whether Sony Bravia KLV-40S400A will be compatible with Amazon Fire Stick ?

  75. Nagaraj says:

    I have a Sony Bravia 2017model led TV model no KLV-22P402B, I wish to know will the amazon fire stick work on it.
    Thank you

  76. Bhupendra singh says:

    Hello I purchased Sony 32 R202F I want to connect with it with 4k fire stick it is compatible for it.

    • john says:

      I haven’t been following this topic and wasn’t aware of the 4K Firestick until I saw your comment. Hopefully someone else can answer. I don’t have one yet.

  77. sachin says:

    Hi is the firestick (2nd Gen) compatible with Sony Bravia model No KLV 32BX320? I am getting unsupported signal when connecting with either of the 2 HDMI ports.

  78. Johnson says:

    I have same problem. I have a Sony Bravia KLV-32BX320. Bought Fire stick and connected to HDMI ports (switched between ports). It gives a message “Unsupported Signal. Check your device output”. Could not resolve the issue.even when I switched from one HDMI port to another one. Please help

  79. Dheeraj says:

    Hi I have sony bravia 32r302e LED TV.
    Will amazon fire stick work with it?

  80. gopi says:

    amazon fire stick will support Sony bravia ex33 32 inch led tv ??

  81. s.dhamu raj says:

    hi i have sony bravia klv-r252f model is that fire tv stick is compatible with this model

  82. mukesh says:

    I have Sony Bravia 48 inch model about 5 years old.Fire stick is working in HDMI 4 but in HDMI3 , it is displaying fire stick on top of tv screen but no display.Pl help.

  83. RAJIV says:

    I have a Sony Bravia KLV-32V300A.. will the Amazon fire TV stick work with it?

  84. ANUJ DEY says:

    I HAVE SONY BRAVIA KLV-26BX300 .. will the Amazon fire TV stick work with it?

  85. Dibya Lochan says:

    I have a sony bravia tv. It’s a 10 yr old model. It worked properly for first 1 month. And now it’s throwing “Device mot supported” Error. Now I can’t even return d product. Is there any solution to this.

  86. Shyam says:

    My LED model is 2011, Sony Bravia KDL 40 NX 650 ,
    is Fire stick working with my LED ?

  87. Paula says:

    Will Amazon firestick work with Sony KDL 46EX500? Has 4 hdmi ports, Comcast in 1.
    Looking to get into lowest provider package and use Prime/Netflix/Sling. Whatever works.

  88. Ian says:

    I have a Sony Bravia bought in late 2008, model is kdl26s3000. Do you know if the firestick will work on this model?

    Thanks in advance.

  89. Ryan Porter says:

    HDMI to Composite AV Converter for Amazon Fire Streaming Stick: Use Amazon Fire Streaming Stick with Older TVs That Have Composite (red/White/Yellow) Inputs. [Note: Amazon Stick Sold Separately]

  90. Luisa says:

    Hello, I know this is an old post but I was wondering whether you know if the Fire Stick TV or 4k would work with a Sony Bravia Model no. KDL-40D3500? Thank you for your time.

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