Category: Consumer Tech

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Consumer Interest Consumer Tech

Consumer Tech: How I fixed my Samsung Galaxy A51 Black Screen of Death

Intro

After its customary overnight charging my A51 simply showed me a black screen in the morning. Yet I felt something was there because when I plugged it into the computer’s USB port the device was recognized. I was very concerned. But I did manage to completely fix it!

The symptoms

So various sites address this problem and give somewhat different advice. I sort of needed to combine them. So let’s review.

  • Black screen
  • Holding power button down for any length of time does nothing
  • plugging in to USB port of computer shows A51 device
What kind of works, but not really

Yes it’s true that holding the power button and volume down button simultaneously for a few seconds (about three or four) will bring up a menu. The choices presented are

  • Restart
  • Power off
  • Emergency Call

There’s no point to try Emergency Call. But when you try Restart you are asked to Restart a second time. Then the screen goes black again and you are back to where you started. If you choose Power off the screen goes black and you are back to where you started.

What actually works

Continue to hold the power button and volume down button simultaneously – ignore the screen you get mentioned above. Then after another 15 seconds or so it displays a lightning bolt inside a cricle. And if you keep holding that will disappear and you have a black screen. Keep holding and the lightning bolt appears, etc. So let them go. I don’t think it matters at which stage.

Now hopefully you have realy powered off the phone. So then hold the power button for a few seconds like you do to start the phone after it’s been powered off. It should start normally now.

As the other posts say, when you see Samsung on your screen you know you are golden.

Conclusion

I have shared what worked for me recover my Samsugn Galaxy A51 from its Black Screen of Death.

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Consumer Tech Web Site Technologies

Starlink Internet service: a first look: UPDATED

Intro

Many of us were quite enthusiastically awaiting the availability of SpaceX’s Starlink Internet service. On paper it sounded promising. the first results came in and the reality was far less impressive, but the update I got yesterday (July 2023) is that the service got better and better.

July 2023 Update

I guess they continued to add more satellites making the coverage better and better. When there is an outage it is only for a second – short enough for even real-time media to easily recover.

The original post, written when the service was newer, is below.

The details

I do not have this service but spoke with someone who does. He lives in Puerto Rico where the broadband option are limited. There’s the local cable company, then maybe some boutique services where you use microwave dishes, and this year, finally, Starlink. He had just a couple users on it. I think the net results are that it basically works, but with a big caveat. It sucks for real-time communication. And that’s precisely what he needed it for.

So you know when you’re streaming a movie, that downloads the movie in six(?) second chunks, so it’s a bit robust in the face of brief outages. But when you’re doing web conferencing an outage is very noticeable. And that’s what they experienced, time and again. Brief outages that interrupted their real-time applications. Perhaps lasting for a few seconds, but enough to spoil the broadcast.

Then one night, knowing their cable provider, Liberty, was out, they tested it again. It seemed fine at night. But during the day next day it failed in the same way – brief, disruptive outages.

Maybe some of it is due to holes in the satellite coverage and will get better as the fleet fills out. We’re not sure at this point.

And, yes, the dish was placed in a place where the app showed something like 98% visibility to the satellites in the sky.

Some interesting screenshots of what a Starlink IP looks like in Puerto Rico
ipinfo.io
ipchicken.com
speedtest results

That speedtest looks quite good to me!

Results of Starlink app for this actual user in Puerto Rico
Running PING to google.com shows a single dropped packet
A few words from the actual user

Liberty Cable is not working even after a change of the cable modem. So this past two weeks his household has been exclusively using Starlink. In his own words:

“The single most important thing to consider when using Starlink is how obstructed your northern facing view of the sky is. I am attaching a screenshot from my Starlink app. The red shows the obstructed area. My placement is 2.5% obstructed but I still get an interruption every 4 minutes the app says. In reality it might be every 20 minutes for a few seconds. 

“While my Liberty service has been out Starlink has been a life saver for us. A second user can still do her video calls but it will freeze during those 20-ish minute intervals for a few seconds. It’s not the end of the world for her but not totally idea.


“For me, my VPN will disconnect for those same few seconds and then will reconnect. If I’m entering a trade that can be a crucial few seconds while my vpn and software reconnects, but it’s workable. 


“The Starlink app is free and available for everyone to use. I would suggest that anyone who is interested in the service to first download the app and scan the sky where they think they have the freest point of view north. They will only get purely uninterrupted service if the app registers 100% obstacle-free view. The properties that are most suited for Starlink are the ones at the top of a hill, with a field, or a roof taller than the surrounding trees, especially the trees to the north. An obstructed view like mine is perfectly suitable for streaming movies as they tend to buffer a few minutes in advance, downloading files, and surfing the web. Without a completely obstructed view of the sky, video calls, VPN connection, Remote desktop connection, and online gaming will be interrupted in a frustrating manner. 


“I am also attaching a text file of my results from running a  ping -t to google.com from my Starlink connection. This test ran for about 25 minutes. The request time outs are the times when the Starlink satellite was not able to connect due to my obstructions. However, also notice that during these times it only lost 1 ping and was immediately able to reconnect. Again, somewhat frustrating but it’s a usable product. 

And during Hurricane Fiona?

Starlink performed like a champ during the hurricane. I assumed that coverage would be spotty during the drenching downpour but the user said no he was streaming Netflix. It was just a little more spotty than usual. Now that the island is without power as I write this, his Internet service is as good as usual and the day after the hurricane was a normal (remote) work day like any other.

Conclusion

Don’t throw away your cable modem*. In general as of this writing in June 2022, Starlink is a good solution for those working from home, but be prepared to be bumped every 20 minutes or so from your video conferencing or other real time uses. And of course it’s good for surfing the web or on-demand streaming.

I don’t cnosider this the final word however. There’s still hope. I’ll update this post if the quality of service ever improves.

*Unless you’re one of the many whose cable modem service isn’t all that great to begin with.

References and related

https://en.wikipedia.org/wiki/Starlink

This is a fascinating article providing insight into how the StarLink network of satellites is being built and the problems that can occur: https://www.msn.com/en-us/news/technology/destruction-event-from-sun-annihilated-dozens-of-spacex-satellites/ar-AA11TIwE?ocid=winp1taskbar&cvid=4c9b1b5306484cdcd2ab6bf99748bf01

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Consumer Tech Web Site Technologies

Consumer tech: Edge new tab in Chinese

Intro

If you’ve ever had the misfortune to access a web site in China in your Edge browser, you may find that from that point onwards all your new tab pages display in Chinese despite of your best efforts to eradicate it.

The details

I was in that same boar until today. There are many bad leads out there on the Internet. In fact I never did find the solution on the Internet. I got it from a colleague.

You click on the three dots, go to Settings and search for reset.

Do the Reset. It is a little disruptive, as i have found. It does not delete everything, but it certainly resets some things. As soon as that’s done you will no longer have new tab pages be in Chinese.

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Consumer Interest Consumer Tech

Consumer tech: Android phone tip of the day

Intro

My wife was stuck while using the WW app on her Samsung A51 smartphone. She needed to lookup a nearby “studio.” We’ve all seen these forms – you enter a zipcode and up pops their nearby locations. But in this case there was a problem. No keyboard was popping up! Instead the bottom of the screen below the search field was filled with some blather which we could not get rid of to reveal the presumably hidden software keyboard.

The (kludge) solution

Please note that I am a specialist in doing things the wrong way that manage to get it done. I noticed the field still permitted long touch, and hence paste (from the clipboard). So I told her to enter the zipcode into another app such as Evernote, copy that text into the clipboard, return to the WW app and paste it into that field.

And do you know – that actually worked!

Conclusion

So if you’re in a jam and just need to fill out a field on your Android phone but your software keyboard isn’t appearing, a way out is to paste the desired content from another app such as Evernote or Onenote.

References and related

I use this one all the time: find my phone – no BS apps, just the straight-up Google URL for this built-in service.

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Consumer Tech

Consumer Tech: Setting up an Echo Dot while staying at a hotel

Intro

I’m sure many people have faced this. You like to query your Echo Dot for basic information and you’d like to take it with you and work in your hotel room so you can get the local weather, etc. But then you are foiled by the setup process until you finally give up after trying to discover it as a new device numerous times.

I was in that exact situation last week. Finally I thought of something that broke me out of the discover device loop, so I wanted to share that.

The details

A hotel will typically offer Internet, but through a “captive portal.” This means, technically, the password they provide you at the front desk is not the SSID password, but a password to their portal’s web site. So it is technically not part of the WiFi information. That’s what makes it so hard for dumb devices like the Echo Dot to get past that page.

Normally you go to your room after checking in, and you perhaps set your phone to use their WiFi after dutifully logging in to the portal page. Then you get around to setting up your Echo device. I could not manage to finish the Echo Dot configuration under those conditions last week, though I tried many times over, including manual setup.

What I realized, though, is that it might help to start clean. So I “forgot” the hotel’s SSID (WiFi) on my phone. Then I was only using 4G communication. Then I went through the Device Setup in the Alexa App on my phone. At some point you get asked which WiFi to connect to, and you get redirected to the captive portal, where you put in the information. In other words I stumbled my way through it. But then it did work.

So I’d say the upshot is to configure the Echo Dot first before setting up your phone to use the hotel’s WiFi. I’m not sure it will always work, but at least it did work once! But if you did things in the wrong order go to your WiFi settings and “forget” the hotel’s WiFi – it may have the same effect.

2nd test – successful

Since I’m supposed to be the expert I had the opportunity to try my own technique at another hotel. It was about 10 minutes of stumbling, but then it did work in the end. Maybe my tip helped, maybe not.

As I do not have the straight recipe, you have to be willing to try different things. Pay special attention to whether or not your setup device is connected to the Dot’s WiFi (amazon-dkd or something like that) or not. That’s generally a good thing. Then you have it (the Dot) search for available WiFi networks. I guess. It’s confusing. You’ll probably need to put your Dot into setup mode mulitple times. Esimated time to stumble your way through it: 10 minutes. You can decide if it’s worth it or not.

Other ways

I’m thinking about mac address emulation, i.e., temporarily emulate the MAC address of the Echo device with a more amenable device, and do the poral login. But I haven’t had time to research it. I will post it here if I ever figure that out.

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Consumer Tech

Book Review: extraterrestrial The First Sign of Intelligent Life Beyond Earth

Intro

I don’t normally do book reviews but since someone wanted to get my thoughts on this one, I thought I would share with a broader community.

Source material

Extraterrestrial: The First Sign of Intelligent Life Beyond Earth: Loeb, Avi: 9780358278146: Amazon.com: Books

Let’s get into it

This book is mainly about what to make of the very unusual sighting of an object which came from outside our solar system in 2017, dubbed ‘Oumuamua.

This book is written at a very simple level – perhaps fifth grade or sixth grade? So I guess it’d be a great addition to a middle school library. I was aching for some more details.

I’m actually ready and willing to ‘believe.” For me the main thing was the paucity of facts presented.

The biggest failing of the author is to fail to be so guarded! Professor Avi, you are uniquely qualified to spin any plausible story about this object. Surely you have thought of many origin stories for this thing. Why not share them? This is a book, after all, not a scientific publication. We won’t peer review you for daring to create a plausible backstory for this object.

For me to make my points I have to give some background so everyone sees what I am seeing.

Professor Avi has this super cool lightsail project. Something like 10 GigaWatt lasers are required to send a super slender light sail up to 1/10th the speed of light.

An aside. Wouldn’t a multi Gigawatt blast create a plasma out of the atmosphere, thereby transferring its power to the air rather than the target lightsail? Maybe you overcome that by spreading the laser over a wide area. or using micosecond blasts. Not sure. And what about the reflecting rays? Can they be adequately disbursed to avoid singeing the earth?

But I digress. Sending any macro object to any fraction of the speed of light is wondrous. And dangerous. By conservation of energy I have to assume the thing at that speed would have 10? 100? gigajoules of energy (I will do the math later). Imagine the consequences of an earth-like planet being “visited” by one of those things. Either cataclysmic, or at least terrifying to those lifeforms. Yes, I know the odds of collision are infinitesimal. But they are not zero. And no way can these things be aimed with such precision to avoid that scenario altogether. Not to mention the idea is to send thousands or millions of them out. Welcome to mankind, extraterrestrials, we like to announce our entrance with a bang!

For instance, ‘Oumuamua, though it comes from outside our solar system, is at the local system of rest of the nearby stars. So that is pretty remarkable, and it means its speed is not anywhere close to a fraction of the speed of light, unlike Prof Avi’s lightsails. Why is that? This particular civilization felt they could wait around thousands of years?? Or did it start out at a fraction of the speed of light and then get decelerated as it neared its target? And if so, by what force?

And when I learned it sped up as it zoomed around the sun, I immediately thought of the analogy of our space missions which sometimes use giant planets like Jupiter to pick up speed and slingshot away faster than they had been going. Was ‘Oumuamua purposely aimed near to our sun for its boomerang effect? But it was tumbling like every eight hours. Should lightsails do that? Or does that show if it was a lightsail, it was no longer fit for purpose – inactive space junk? ‘Oumuamua trajectory deviated in the manner a lightsail might. But if it was slowly tumbling, how is that compatible with that statement? Aren’t lightsails only good for catching rays from one orientation? I actually don’t know but that’s what I would naively assume.

And it came from somewhere. if you reverse its trajectory, where did it come from? Was it an area with an inhabitable exoplanet?? Is that area receiving heightened scrutiny from SETI and company??

Going back to these lightsail things travelling at a good fraction of the speed of light, if one were to whip past us, would we even have a chance to see it? I believe it would be effectively invisible to us. How would they fare when colliding with space dust?

A manufactured lightsail would have great symmetry. The brightness profile was not a nice sine function, though close. What is the lightsail shape we can assume given the observed brightness profile fluctuation? A partially destroyed lightsail, perhaps? Where is the artist’s rendering of that?

So you see my point now? Don’t make me speculate. You’re the expert. Your speculations will be grounded in better science than anything I can dream up. So I guess Prof Avi, despite being a maverick in many ways and bucking current scientific thinking in promoting this as a thing created by alien life, reverted to the usual scientist’s conservatism in not making unprovable statements. And we are worse off because of it.

The great filter

And this term bothers me. It reads poorly. The first I heard it was from a fellow reader, and, even though I was familiar with the concept, I had to ask for a definition. A good term of art is self-explanatory. This is not a good term. Advanced civilizations probably last for only a few hundred or at best a few thousand years before they self-destruct. Looking at ourselves, we’re probably only going to get a few hundred the way we’re going. And this is supposed to be the great filter or something? I don’t have a better term, but far more clever people could come up with one I am sure. Like inevitable self-destruction, except something with more of a ring to it.

So I was asked, if this comes from an advanced civilization, is this a cause for hope, or a cause for despair? To argue the despair first, we got space junk from an advanced civilization. Probably they died out and we are left to do astroarchaeology on their junk. Not so great. But I am more hopeful. It’s incredibly difficult to target another star, they managed to do it. Maybe their lightsail had an accident or something. No worries because they sent out millions more like Prof Avi proposes to do. And, the main thing, we overlapped with them! We were advanced enough to detect another’s technology. Mostly because of the self-destruction tendencies, and the randomness of when advanced life forms, we’re not going to have any overlap with the vast majority of our fellow aliens. Their time in the sun was either way in the distant past, or will occur way in the future. That we overlapped in any way at all, probably means there are very, very many advanced civilizations, even in our stellar neighborhood, such that we had decent odds of intercepting and overlapping with one. And that gives me awe and excitement to learn about this advanced life. The hope comes from the viewpoint that these beings aren’t threatening to us. I have a naive belief that they would be trained in cultural sensitivities a la Star Trek The Next Generation or something as opposed to Independence Day, and decide not to wipe us out, nor to alter our technology (much), but more to observe us from afar. So on balance this encounter makes me hopeful.

Any insight if this was a civilization which reached the singularity? I.e., where it transferred its organic intelligence to a program in silicon or some other infinitely long-lasting, purpose-built medium??

So yes I am convinced the simplest explanation is the best one, and prof Avi’s hypothesis is by far the simplest. It raises a few questions which I would have preferred answered. And I was dying for more speculations. The speculations of an insider is worth 100 times the speculations of an outsider such as myself who doesn’t know what they don’t know!!

Philosophy

Prof Avi devotes a lot of time to philosophy. That’s all good. I didn’t learn too much from it, but I suppose others could find it useful. I don’t have an issue with it.

Resources

If I were really responsible, I’d do research, or at least read the darn book reviews on Amazon or get an answer to some of my questions on Quora or something. Probably a lot of my questions are addressed. But my time is not infinite and I’m not trying to impress anyone. As I learn more in the course of my ad hoc reading I will revise this blog with better information. And one more thing about my personal philosophy, I am writing this based solely on self-reflection and readings I’ve absorbed from years ago. I consider active research “cheating” in this regard, and I will inevitably be swayed and biased by the first educated opinion I come across.

Before reading this book, I was aware of this object from 2017 and that it was special, just based on my general reading of science news. It was only from this book that I realized how compelling the extraterrestrial case was.

Prof Avi took a few facts and made a book out of it. He should probably create a fictional but plausible back story for this object and make another book that addresses some of these basic questions.

February 2022 update

They have just discovered signs of a third exoplanet around Proxima Centauri, our nearest neighbor in the galaxy! That’s exciting. The place is only four light years away. Maybe a lightsail craft will visit it within our lifetimes.

Reference and related

Extraterrestrial: The First Sign of Intelligent Life Beyond Earth: Loeb, Avi: 9780358278146: Amazon.com: Books

An intelligent discussion of whether or not this was a lightsail: https://www.msn.com/en-us/news/technology/harvard-professor-defends-claim-that-alien-spacecraft-cruised-through-solar-system/ar-AA11PZZP?ocid=winp1taskbar&cvid=0ab827bbcc474cc38a877abc7676cce8

My cheese grater image of the 2017 eclipse.

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Consumer Interest Consumer Tech Uncategorized

Screen Mirroring to Your Smart TV

With the advancements in technology, there are now many features that allow for seamless connection between devices using wireless connections. One of the things that allow this is smart TVs. Currently, the market for them is dominated by South Korean company Samsung. 39% of all sales come from them, which is a huge number in comparison to the 19% from LG and 9.3% from Sony.

There are also devices you can attach to your traditional TV to give it the functions of a smart one, so you won’t have to spend too much to upgrade. With this kind of TV, you can do many different things like stream from platforms like Netflix or Hulu, or even mirror the screen of a mobile device.

What is screen mirroring?


Screen mirroring is basically the ability to project what is on one device to a TV display. This is normally done through the internet and is comparable to connecting a laptop to a monitor using an HDMI cable. As mentioned earlier, there are different ways you can do this. Some TVs have built-in software that allows you to do this, while some use different hardware attachments.

Examples of these accessories are the Amazon Firestick, Apple TV, and Google Chromecast. The last two are some of the most popular ones on the market right now and they both have their own pros and cons. For those already in the Apple ecosystem, using the attachment from the same company will make connecting them easier. If you are looking for a cheaper alternative that can work on almost any device, the Chromecast is your best bet.

These accessories work because of their internet connection. The circuitry is specially designed to deliver signal integrity which ensures that digital and analog signals do not become distorted during propagation. Moreover, this guarantees that the signal can be recovered if temporarily lost, and that screen mirroring is smooth and won’t experience delays.

How to mirror your screen

Make sure your devices are connected to the same internet source


As the feature heavily relies on connection, the only way you can display what is on your other device is by being on the same internet source. Go to the settings of both of your gadgets and connect them to the same wi-fi line. This will make them identifiable to each other and make mirroring possible.

Read the instructions


If you are using a TV box or tool like the Apple TV or Chromecast, make sure to read the connection instructions on the manual. For example, the former requires you to use AirPlay and the manual should teach you which buttons to press on your phone or laptop. For the latter device, you might need a third-party app like the Google Home One to be able to get the accessory to mirror. Be sure to check the instructions given so you can make it a more seamless experience.

Check your Wi-Fi’s integrity


Because mirroring heavily relies on your internet, if the integrity (or speed) that your Wi-Fi is giving out is not enough or lacks bandwidth, you will have a lagging experience. Before you start, try to check the speed of your internet to be sure that it is strong enough. You can simply go on speed test sites on your browser. A good speed would be at least 25mbps, so if it is lower than that, you might not be able to connect or mirror easily.

Screen mirroring is just one-way technology has made life more connected. Gone are the days when other wires and connections were needed. The internet now enables you to perform tasks like projecting from a smaller device to a bigger one, hassle-free.

References and related

Some Firestick problems I’ve encountered are discussed in this post.

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Consumer Tech

Consumer Tech: Dyson Animal vacuum cleaner stops and starts

Intro

I am kind of annoyed that my simple problem with a Dyson Animal vacuum cleaner took way more Internet research than should have been the case to resolve. I hope to spare someone else that grief.

The details

Actually this is a friend’s vacuum cleaner. I don’t think it would have played out this way had I been the exclusive user of it. She noted that it stops and starts. It goes for a few seconds and stops. Then you can start it up for a few more seconds. And so on.

More clues

This model shows the charge remaining on the battery. Still two bars out of three, so that’s good. It’s been properly charged. After examining it I get the gut feeling that the brush motor shouldn’t draw all that much power.

We also note that when the long tube is removed and its just acting as a short hand-held device, it doesn’t stop.

After doing some Internet research (not finding an exact hit for this model), I am inspired to take things apart and check all the filters. On other models the filters can do you in. This one has been very lightly used to date and so the filters are remarkably clean. No filter issue.

The solution

So I check the brush and that area. It is simply clogged with gray dirt. I begin to clear it out with my fingers – seems no easy way to do it – until all the gray dirt is gone from the brush area where it goes up into the tube.

The results

The results are in. Works like a champ now!

Comment

I am more used to a more obscure brand of vacuum cleaner, Miele. It has a simple orange status thing that visibly shows you when it can’t suck in dirt or what not due to a full bag, a clog, whatever. In addition you can pretty much hear the pitch of the motor’w whine increase when there’s a clog. With the Dyson I didn’t notice that pitch change, nor was there any indicator of a cloged system. So Dyson’s design is faulty.

Conclusion

A Dyson Animal vacuum cleaner was only running for a few seconds at a time. After a few more seconds it could run again. The power level showed two of three led bars. The filters were all clean, but the brush head was clogged with dirt. Cleaning that out fixed everything nicely.

Dyson’s design has to be faulted for not making this clogged situation more evident. Strange, coming from a company which obviously prides itself on its innovative design.

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Consumer Tech

Consumer Tech: Netflix video and audio out of sync using Firestick

Intro

While watching Mad Men last night on IMDB we saw a terribly annoying audio delay – probably about three seconds after the video. Then it cuts to the commercials and they were perfectly in sync. Then back to the show – still a 2 – 3 -second delay. Is it the brand of TV? We use a Firestick plus a Samsung LCD TV.

The solution

Well, my first inclination was to look for audio settings on either the TV or the Amazon Firestick which might be set to delay audio. I had such a setting on an old sound system, though I think it was only for a sub-second delay. But, there are no such settings on either Firestick or Samsung TV, so that’s not it.

An Internet search proved not too useful.

What I eventually realized – the in-sync commercials was a hint – is that I could rewind the show a tiny bit, and that might pop it back into sync. And…it did!

How it happens

I think it happens when I pause a show one night, to return to it a later time. It remembers where I was, which is great. But it sometimes gets out of sync this way. I have seen this with Netflix and IMDB. The common element seems to be the Firestick.

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Consumer Interest Consumer Tech Network Technologies Raspberry Pi

Consumer Tech: Home Internet stopped working

Intro

We woke up yesterday to no Internet. The usual remedies consumers go through did nothing to resolve the issue. What to do?

The details – November 25, 2020

The usual restarts or my router and the cable modem did not work. I plugged in my work laptop directly to the cable modem for some quick tests but that did not work.

I plugged my work-issued VPN router directly to the cable modem and it did not pick up an IP and re-establish the tunnel.

When I logged into my router I saw that its WAN IP was listed as 0.0.0.0, which means none at all.

I called the ISP twice. Both time they said they could “see” my modem, and they tried to restart it on their end, but that did not seem to do anything at all, based on the constant status LEDs (see picture below). I got my service visit moved up from Dec 11th to Dec 2nd, but still that would mean a week without Internet – not so great when three people are relying on it for their work.

I rebooted the cable modem a couple times at least. Nothing changed.

Then I started some research on quickie alternatives. Ask a friend from work for a spare Cradlepoint air card? They’re already out on vacation. Get a Chinese-made unlocked hotspot with pre-purchased data? Seems fishy, and ultimately expensive. Verizon brand hotspot? We had a borrowed one. Very finicky. And no ethernet ports.

Raspberry Pi + DIY approach?

At one point in the evening, convinced I would have to wait days for for a visit from the cable guy, I rigged up a spare Raspberry Pi to act as a router between a mobile hotspot (a companion tablet to a Verizon phone) and my Linksys router. Why bother? Why not just use the hotspot directly? Mostly because it’s a pain in the rear to reprogram all those Internet of Things devices one has in ones home these days, notably the several Echo Dots, but as well, a wireless printer, a few laptops, Firesticks, tablets, etc. With this approach I keep the WiFi SSID as it was for all those devices. And, it sort of worked! At least I got one Echo Dot to work. I didn’t push my luck. This stuff consumes a lot of data, even when “idle.”

To be continued…

Linksys WRT1200AC status lights – when healthy!
Cable Modem tatus lights – when operating normally

But I am pretty good at troubleshooting. What I know that less experienced people may not is that all the testing I’ve done to that point was not ironclad proof of failure of the cable modem. I know the traditional advice of old is to hook up a laptop directly to the ethernet port and work with it that way. Furthermore the cable company support said that my status lights were reading normally. So, when I tested my work laptop? Are you kidding? That thing has so many problems when I switch between SSIDs due to some new security software – it loves to display the Globe in the system tray, and the only recourse is to reboot. That’s what I was seeing, but notice I said a quickie test? I did not have time to do that reboot and all that. And that work-issued VPN router? I don’t know how that thing really works either. Never having set it up that way I did not trust reading too much into its results (which was essentially an orange status light instead of the usual white).

So when I had more time in the evening, I hooked up a home laptop which I know should work. After a cable modem reboot in fact I did get an IP and could surf the Internet. That was a glimmer of hope. So I put my router back in place. Still it did not pick up an WAN IP address. Still reading 0.0.0.0 for its IP.

Then I put the laptop back, writing down the IP, subnet mask and default gateway. Then I put my router back, switched its WAN mode from DHCP to fixed IP, putting on the exact IP address the laptop had picked up, with correct subnet mask and default gateway. Still it was not working. When the router is not working the WAN status light is sort of orange-ish. It’s white (pictured above) when the WAN link is communicating.

I decided the fault should lie more with my router than anywhere else, and since it wasn’t working and no number of power cycles was changing that situation, I decided that a factory reset is the thing to try. The last thing I could try. I noted the exact name and passwords of my SSIDs, held the reset button for 15 seconds until the status lights flicked out, and let it start up. It went through a start-up process, which i saw after connecting to its default IP of 192.168.1.1. It was clear it was not seeing the cable modem at the point where it should, but it had some very specific advice to try: power off cable modem, wait two minutes, power it back on, and then it would try again. And that did work! Yeah!

What may have precipitated this

My local cable company was recently bought by a much bigger company. I know for a fact what my WAN IP used to be, and I see it has changed. They now draw from a giant pool of IPs – a /14 in CIDR notation – that’s 262,000 addresses – that belongs to the new owner. So I believe the problem occurred due to a poor implementation of the dhcp protocol within my router, or a poor interplay between my router’s DHCP client and the ISP’s DHCP server. But I can’t research that line of troubleshooting because the ISP’s DHCP policies would require a lot of time-consuming experimentation on my part to reverse engineer based on observed behaviour under different conditions. And I would need an open source DHCP client – but I have the Raspberry Pi running dnsmasq for that, so that end could gather all the needed client information.

Prior to this acquisition I would tend to keep the same WAN IP for years – that’s how stable it was.

Another approach

Very germane to this topic is the fact that my neighbor down the street experienced his own Internet outage the day after I did! His solution was to buy a better cable modem. I did not know you could do that – I thought they were proprietary. He also saw his router with the 0.0.0.0 WAN address. And his approach also worked. This makes me less sure my router was really at fault – maybe Altice screwed up their DHCP service for half a day.

Conclusion

Unusual for me, I’m going to write the conclusion before writing the tedious part which is the full explanation in the middle.

By the end of the day I got the Internet working. After isolating the problem to my home router, the Linksys WRT1200AC, and determining that any amount of power cycling was not clearing things up, a factory reset did the trick! The cable modem and my cable Internet service was fine all along.

References and related

How to turn your Raspberry Pi into a router which shares your hotspot with your home router.

The Linksys WRT1200AC is no longer sold. It looks like the newer version is the WRT1900AC – it even looks identical. It’s a good router. I know there are fancier solutions out there, but there are also worse ones as well, so I can only give my qualified endorsement: https://www.amazon.com/Linksys-AC1900-Source-Wireless-WRT1900AC/dp/B014MIBLSA/ref=sr_1_1?dchild=1&keywords=linksys+wrt1200ac&qid=1606519765&sr=8-1

DHCP and CIDR notation are both described in great detail in their respective Wikipedia articles.